General FAQs Regarding REMAP’s service

Who does Remap help?

REMAP will help any disabled people regardless of their age, income or anything else. Find out more.

Is the service really provided free of charge?

Yes! Although donations are always welcome and we couldn’t continue without them.

What happens if commercially available equipment can meet someone’s needs?

REMAP exists to provide custom-made equipment where nothing is commercially available. We only make someone a piece of equipment if their needs cannot be met by existing sources.

How do I get help from Remap?

Simply complete our online referral form. If you want to find the details to contact your local REMAP branch, use our branch locator map.   Otherwise, you can contact our Central Office Team for more information.

What if a piece of equipment made by Remap goes wrong and someone gets hurt?

All work carried out by REMAP’s volunteers is covered by insurance to protect the charity and its volunteers in the event of damage to a third party or their property and a subsequent successful claim for negligence.

Does Remap patent or sell the equipment commercially?

REMAP’s volunteers retain all the rights associated with the designs they produce and can apply for patents or take their product to market if they choose. However, the bespoke nature of our equipment makes this unlikely.

Are Remap’s volunteers vetted in some way?

We ensure that our volunteers are properly assessed and vetted before they undertake any work for REMAP. A formal Disclosure and Barring Service (DBS) check is required of our volunteers who visit clients.

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