Operations Manual Index

Operations Manual


How we deal with the VAT element on equipment and materials that we buy at Remap? Guidance This is a complicated area and one which... Read more

Handling referrals

It is important that referrals are handled in a systematic way and that the client is kept informed at all stages. Please refer to our... Read more

Panel promotion

Panel promotion Panels need to raise awareness of REMAP in their local area if people are to know about the service and come for help.... Read more

Recording cases

when to record an enquiry as a case Whenever a panel spends some time considering a project, gives an opinion to someone or refers it... Read more

Our clients

Within REMAP we usually refer to the people we help as "clients". Typically someone from the panel will need to visit a client several times... Read more

Donations from clients and referring agencies

Donations from clients and referring agencies Clients should be made aware that REMAP is a charity and may be invited to make a donation but... Read more

Supporting the national charity

Supporting the national charity As members of REMAP, all panels are supported by the central organisation including the services listed HERE. REMAP is a single... Read more


Reserves REMAP's reserves policy is to maintain a reserve of 12 months running costs. This applies both to individual panels and to Central Office. This... Read more

Managing funds locally

Managing funds locally As a charity, REMAP is required to operate its finances within a set of rules issued by the Charities Commission and known... Read more

Running a panel

Running a panel This section of the operations manual sets out the rules, procedures and guidance on running a panel. People Finances and fundraising Working... Read more


People The key roles Finding new people Disclosure and Barring Services checks Recruiting References Induction Refusing membership Leaving REMAP Read more

The key roles

The key roles The primary responsibility of all panel officers is to ensure that the panel delivers an effective service to its clients, in line... Read more

Central Office – what it does and how to get help

Central Office - what it does and how to get help The  role of REMAP Central Office is to: Be accountable to the Charity Commission... Read more

Finding new people

Finding new people Central Office supports panels with the recruitment and induction of all roles. A formal process for the recruitment, induction and support of... Read more

Remap – background information, trustees, constitution, AGM

Remap - background information, trustees, constitution, AGM Remap is a single, national charity with a branch structure. The local groups, known as "panels" are part... Read more

About this manual

About this manual As a charity, REMAP's governing document is its Articles of Association, but the policies and procedures for day to day management are... Read more


Recruiting new volunteers In order to become member of REMAP, a prospective volunteer must successfully complete a panel selection process. This is a two-way process... Read more

Leaving Remap

Leaving Remap When a volunteer lets you know they intend to resign or retire please notify Central Office, in order for us to update their... Read more

Refusing membership

Refusing membership Remap has an Equal, Diversity & Inclusion policy which applies to all our volunteer positions. However,  on the rare occasion that some is... Read more


Induction - looking after new members Joining a team of people who all know each other well and have worked together for many years can... Read more


References Guidance Checking references Checking the references of a new volunteer is an important part of the way we keep our clients safe. , the... Read more

Disclosure and Barring Services checks

Safeguarding and the Disclosure and Barring Service (DBS) As stated in our safeguarding policy, Remap is committed to safeguarding the welfare of children, young people,... Read more

Template constitution for a Remap panel

Template constitution for a Remap panel Title This panel shall be called "REMAP {location}", where {location} shall be the geographical location of the panel. (For... Read more

Remap policies

Remap policies Articles of Association The legal document which defines who we are and how we are run. Business Plan 2021 - 2026 Our business... Read more
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